{"id":2505,"date":"2016-03-09T05:58:27","date_gmt":"2016-03-09T05:58:27","guid":{"rendered":"https:\/\/demo2.chethemes.com\/electro\/?page_id=2505"},"modified":"2022-04-07T08:03:47","modified_gmt":"2022-04-07T06:03:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/electrox.shop\/?page_id=2505","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row el_class=”inner-bottom-xs”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

What happens when I place an order on the website?<\/span><\/h3>\n

There are 3 outcomes depending on the payment method you have selected:<\/p>\n

    \n
  1. If you select Cash On Delivery, your order will be immediately processed and will be proceeded to be delivered to your specified address<\/li>\n
  2. If you select the DPO payment gateway, after successful payment, your order will be processed and delivered within 30 minutes<\/li>\n
  3. If you select Cash On Collection, your order will be prepared based on the time and date you have selected to collect your order<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

    What payment options are there?<\/u><\/h3>\n
    \n

    There are multiple payment methods available:<\/p>\n

      \n
    1. Cash On Delivery \u2013 for orders between $30 – $200, you have the option to pay for the order as soon as it arrives to your specified location.<\/li>\n
    2. DPO (Direct Pay Online) \u2013 for international payments \/ Visa & MasterCard\u2019s \/ PayPal, you can securely pay online using the DPO gateway<\/li>\n
    3. Cash On Collection \u2013 for orders above $200, you can in-store when you are collecting your order<\/li>\n
    4. Swipe \/ Ecocash \u2013 All ZWL payment methods are available in-store<\/li>\n<\/ol>\n

      Can I order a product that is not listed on the website?<\/u><\/p>\n

      (Depending on the product, you can. For that you can contact sales@electrox.shop<\/a>)<\/p>\n<\/div>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

      Do you deliver?<\/u><\/h3>\n
      \n

      Yes, on condition:<\/p>\n

        \n
      1. For orders from $10 – $29, there is a $5 delivery fee.<\/li>\n
      2. For orders from $30 – $200, there is no delivery fee.<\/li>\n
      3. Items paid for via DPO are delivered free of charge, regardless of order size<\/li>\n<\/ol>\n<\/div>\n

        [\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

        After how long should I wait for my delivery after ordering?<\/u><\/h3>\n
        \n

        You should expect delivery to be completed within 24 hours or 1 working day<\/p>\n<\/div>\n

        [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

        Do you deliver out of Harare?<\/u><\/h3>\n
        \n

        No. Deliveries are done in Harare<\/p>\n<\/div>\n

        [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”Are the items on the website available in stock?” el_id=”1459864577831-bdb5bc1a-4a98″]Yes. <\/span><\/strong><\/p>\n

        If an item is not in stock it will be listed as out of stock or if a variant of a particular product is not in stock, you will not be able to add it to your cart<\/span>[\/vc_toggle][vc_toggle title=”Do you accept returns?” el_id=”1459864633996-9b7e4f16-199e”]Yes, subject to our returns terms and conditions<\/span>[\/vc_toggle][vc_toggle title=”Do you offer payment plans?” el_id=”1459864665894-b82f7067-8407″]No, we do not offer payment plans<\/span>[\/vc_toggle][vc_toggle title=”Do I get any benefits by registering for an account at on the ElectroX website? ” el_id=”1459864700197-4c554837-f084″]Yes, periodically members get discounts on selected products[\/vc_toggle][vc_toggle title=”What are coupon codes and how do they work? ” el_id=”1459864738156-c9e9af2d-48c9″]Coupon codes are special discount codes that you can redeem to get discounts of selected products[\/vc_toggle][vc_toggle title=”Do you offer any warranty and what does it cover? ” el_id=”1459864765251-4a22323b-b290″]Yes, 1 year warranty on all electronics, subject to our terms and conditions[\/vc_toggle][vc_toggle title=”Do you sell used or second hand items?”]No[\/vc_toggle][vc_toggle title=”Do you accept device trade-ins?”]Only on select items. Please visit in-store for more assistance[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

        [vc_row el_class=”inner-bottom-xs”][vc_column width=”1\/2″][vc_column_text] What happens when I place an order on the website? There are 3 outcomes depending on the payment method you have selected: If you select Cash On<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_joinchat":[],"footnotes":""},"class_list":["post-2505","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Electro X<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/electrox.shop\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Electro X\" \/>\n<meta property=\"og:description\" content=\"[vc_row el_class=”inner-bottom-xs”][vc_column width=”1\/2″][vc_column_text] What happens when I place an order on the website? There are 3 outcomes depending on the payment method you have selected: If you select Cash On\" \/>\n<meta property=\"og:url\" content=\"https:\/\/electrox.shop\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Electro X\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/electroxzw\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-07T06:03:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/electrox.shop\/wp-content\/uploads\/2021\/09\/Electro-X-WHITE.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"608\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ElectroXZim\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/electrox.shop\\\/faq\\\/\",\"url\":\"https:\\\/\\\/electrox.shop\\\/faq\\\/\",\"name\":\"FAQ - Electro X\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/electrox.shop\\\/#website\"},\"datePublished\":\"2016-03-09T05:58:27+00:00\",\"dateModified\":\"2022-04-07T06:03:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/electrox.shop\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/electrox.shop\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/electrox.shop\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/electrox.shop\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/electrox.shop\\\/#website\",\"url\":\"https:\\\/\\\/electrox.shop\\\/\",\"name\":\"Electro X\",\"description\":\"Transforming Your Tomorrow\",\"publisher\":{\"@id\":\"https:\\\/\\\/electrox.shop\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/electrox.shop\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/electrox.shop\\\/#organization\",\"name\":\"Electro X Zimbabwe\",\"url\":\"https:\\\/\\\/electrox.shop\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/electrox.shop\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/electrox.shop\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Electro-X-WHITE.png\",\"contentUrl\":\"https:\\\/\\\/electrox.shop\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Electro-X-WHITE.png\",\"width\":1080,\"height\":608,\"caption\":\"Electro X Zimbabwe\"},\"image\":{\"@id\":\"https:\\\/\\\/electrox.shop\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/electroxzw\",\"https:\\\/\\\/x.com\\\/ElectroXZim\",\"https:\\\/\\\/www.instagram.com\\\/electrox.zw\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/electro-x-zimbabwe\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Electro X","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/electrox.shop\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Electro X","og_description":"[vc_row el_class=”inner-bottom-xs”][vc_column width=”1\/2″][vc_column_text] What happens when I place an order on the website? There are 3 outcomes depending on the payment method you have selected: If you select Cash On","og_url":"https:\/\/electrox.shop\/faq\/","og_site_name":"Electro X","article_publisher":"https:\/\/www.facebook.com\/electroxzw","article_modified_time":"2022-04-07T06:03:47+00:00","og_image":[{"width":1080,"height":608,"url":"https:\/\/electrox.shop\/wp-content\/uploads\/2021\/09\/Electro-X-WHITE.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@ElectroXZim","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/electrox.shop\/faq\/","url":"https:\/\/electrox.shop\/faq\/","name":"FAQ - Electro X","isPartOf":{"@id":"https:\/\/electrox.shop\/#website"},"datePublished":"2016-03-09T05:58:27+00:00","dateModified":"2022-04-07T06:03:47+00:00","breadcrumb":{"@id":"https:\/\/electrox.shop\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/electrox.shop\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/electrox.shop\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/electrox.shop\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/electrox.shop\/#website","url":"https:\/\/electrox.shop\/","name":"Electro X","description":"Transforming Your Tomorrow","publisher":{"@id":"https:\/\/electrox.shop\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/electrox.shop\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/electrox.shop\/#organization","name":"Electro X Zimbabwe","url":"https:\/\/electrox.shop\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/electrox.shop\/#\/schema\/logo\/image\/","url":"https:\/\/electrox.shop\/wp-content\/uploads\/2021\/09\/Electro-X-WHITE.png","contentUrl":"https:\/\/electrox.shop\/wp-content\/uploads\/2021\/09\/Electro-X-WHITE.png","width":1080,"height":608,"caption":"Electro X Zimbabwe"},"image":{"@id":"https:\/\/electrox.shop\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/electroxzw","https:\/\/x.com\/ElectroXZim","https:\/\/www.instagram.com\/electrox.zw\/","https:\/\/www.linkedin.com\/company\/electro-x-zimbabwe\/"]}]}},"_links":{"self":[{"href":"https:\/\/electrox.shop\/index.php?rest_route=\/wp\/v2\/pages\/2505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electrox.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electrox.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electrox.shop\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/electrox.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2505"}],"version-history":[{"count":2,"href":"https:\/\/electrox.shop\/index.php?rest_route=\/wp\/v2\/pages\/2505\/revisions"}],"predecessor-version":[{"id":7355,"href":"https:\/\/electrox.shop\/index.php?rest_route=\/wp\/v2\/pages\/2505\/revisions\/7355"}],"wp:attachment":[{"href":"https:\/\/electrox.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}